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Our rooms (2 rooms in Eden building) smelled bad and was not properly cleaned. On our first night we went to the buffet and most things were barely edible. It is important to highlight that every time you have a setback at the hotel you can contact our customer service staff to notify them so they can correct the situation.We hope you give us the opportunity of welcoming you back in the future and if there is anything you need please do not hesitate to contact us.Kind regards.Ocean Riviera Paradise. SLS Cancun Hotel & Spa. Participating properties include the Paradisus Playa Del Carmen, Paradisus Cancun, Paradisus Los Cabos, ME Cabo, Melia Cozumel and Melia Puerto Vallarta in Mexico and the Grand Reserve at Paradisus Palma Real, Paradisus Palma Real, Melia Caribe Beach Resort and Melia Punta Cana Beach Resort in the Dominican Republic. Gracias a Miseal, Adrian y Alexis. PCR tests are available for all guests traveling back to Canada for a fee of $177 Canadian dollars to $443 Canadian dollars. As a build science expert this room is extremely unhealthy and dangerous for anyone to occupy. The room they moved us to leaked on two separate occasions getting the bed wet and our clothes wet. Recommendations are independently chosen by Reviewed's editors. We asked Aaron to address the issue the day before, and he did nothing to make sure we were okay. The only pool without loud music all day is the one by the ocean. Ready to turn your wanderlust dreams into tangible planning? The Ocean Riviera Paradise is a newly-built five-star resort located on the Riviera Maya seafront, very close to Playa del Carmen. When I was there in September of 2020 it was not a requirement of the US to have a test to get back in the country so I did not have to do one then. Out of all the restaurants to choose from, the main buffet is really the only spot. We walked down to the beach where there is barely any beach front available and it is covered with sea weed and rocks making the water barely accessible and unsafe. Travelers entering The Bahamas must first provide proof of negative test results taken within five days prior to arrival. Conrad Punta de Mita. Learn How You Can Sell Alaska This Summer: Part 3. PCR tests are also available to guests for a $150 fee. In an effort to evaluate my displeasure to senior management, I requested a meeting with the Director of the resort to discuss suitable non-financial compensation. If any additional friends or family members opt to remain at the resort throughout a guest's quarantine period, they will be granted a "special distress rate.". I understand they may have been short staffed but the hotel did not seem to have much of a limit on capacity to help with that. They don't do the covid testing but I think they arrange it through a local clinic. Karisma operates properties throughout the Riviera Maya, the Dominican Republic and Jamaica under the brand El Dorado Spa Resorts by Karisma, Margaritaville Island Reserve by Karisma, Nickelodeon Hotels & Resorts, Azul Beach Resorts by Karisma, Generations Resorts by Karisma, Hidden Beach Resort by Karisma and Sensatori Resorts. The first thing they do is separate you from your bags with no explanation about how you might get them back. Hotel COVID-19 Testing Sites. Both tests are available between 10:30 a.m.-11:30 a.m., daily. No one should have to go through what my family and I went through.More. Just brushed us off. Ocean Riviera Paradise Questions & Answers 12,201 Reviews Ranked #104 of 333 Hotels in Playa del Carmen. The fee for this service is $250 per person. This resort was by far the worst one I have ever experienced and my family and I vacation in Mexico annually. Gracias a Elise, Sandra y a Amayrany! On Abaco, Green Turtle Cay Club Resort & Marina, Baker's Bay (members only), Abaco Beach Resort & Marina. Fridge broken. Lastly, foodif you expect great food, it's mediocre at best. Warm regards, Ocean Riviera Paradise, This is the version of our website addressed to speakers of English in the United States. La Coleccion properties will also cover telehealth assistance for up to 72 hours, hotel expenses during recovery and other services and amenities at an extra cost of $4 per night. If you do plan to vacation during the pandemic, be sure to review the latest CDC guidelines and recommendations for travelers in consideration of your intended destination. A unique plant that exudes elegance, peace, and beauty. Four Seasons Resort Punta Mita and the St. Regis Resort Punta MitaGuests at the Four Seasons Resort Punta Mita and the St. Regis Resort Punta Mita on Mexico's Riviera Nayarit will have access to antigen and PCR tests at the on-site Hospital Punta Mita. Great for talking long walks. Guests at the Hotel Xcaret Mexico will have on-site access to complimentary antigen tests; PCR tests will also be available for an additional cost. While relaxation is the goal at this luxury property, area activities include birdwatching, scuba diving, fishing excursions, and Mayan ruin tours. No snacks, no fruits. If a guest's predeparture test results is positive, Karisma will cover his or her quarantine accommodations for up to 14 nights. Nothing. The Waldorf Astoria Los Cabos Pedregal in Cabo San Lucas, Mexico, is providing on-site antigen for $30 per test and PCR testing for $220 per test. At night, you have have a pasta dish prepared in front of you, straight from a parmesan wheel yum. We have visited Mexico and the Riviera Maya for the last 15 years (apart from last year due to Covid) and have stayed in many hotels for Christmas & New Year and during the summer break also, so i think i can give an honest review on this hotel.Check-in,wasnt too bad took about 30mins.Room,Absolutely Terrible, smelled very damp, mould was showing through the touched up paint work that was trying to hide dark patches of damp and mould, de-humidifier running 24/7 keeping you awake most nights, humidifier needed emptying 4 times with-in a 24hr period so that will give you an idea on how damp and mouldy the rooms are.Food / RestaurantsNot the best, Ive had a lot better, mostly cold food even when you are 1st in the restaurant, waiting time for food in other restaurants on site could up to an hour then once received the food was not nice at all, we booked the privilege package and that was not worth the money, privilege restaurant was terrible, long waits for waiter, food not what you ordered when it finally arrived, gave up on that restaurant after a couple of days and then used Buffet Restaurant.COVID Safe (NOT)There were a lot of people walking around the reception area without face masks on at all, a lot of people that did wear face masks in Reception or Restaurants only had them covering their mouths only, some just wore them around their chin.I did not witness any staff member requesting people to wear their masks correctly during my 2 week stay SUMMARYOur room was damp and mouldy, it was a Health Hazard, tried to contact our TUI Rep from 23/12 until 27/12, Rep was off sick and nobody available to speak too for help, sent TUI a number of messages and emails requesting urgent help with this "Hazardous to Health" Room and im still awaiting a response to my emails as of todays date 09/01/22, I ended up dealing with the hotel assistant manager myself "OSCAR" who was very UNHELPFUL and offered me a room in the same block with same health issues, I ended up taking a video of my room showing all the damp and Mould issues using a dry brown paper bag to show up the damp on bag when i wiped it down the wall in our room, all our clothes in the wardrobes were damp and starting to smell, I then tried to contact the Direrector General of this hotel "Pilar Gomez" on linkedin and sent her a message, I also sent TUI another email detailing my findings as a H&S Advisor and pointed out the dangers of staying in this mouldy room, once i gathered all this information i showed Oscar the assistant manager at the resort and i informed him of my intensions to leave the hotel and request a flight home by TUI, He then got VERY RUDE and unhelpful and demanded i speak to my own TUI Rep who was not available, I did try and check into another hotel at this stage but unfortunately all other hotels were fully booked up!!! Hi how much does it cost for a Covid test at Ocean Riviera Paradise ? Tripadvisor performs checks on reviews. Additional tests will be available for $19 each. They don't do the covid testing but I think they arrange it through a local clinic. Guests at the Mystique Saint Lucia by Royalton and Royalton Antigua will have access to the antigen tests for an extra fee of $150 to $200, with results delivered up to 72 hours later. All guests staying at the Royalton Riviera Cancun, Hideaway at Royalton Riviera Cancun, Royalton CHIC Suites Cancun and Mystique Holbox by Royalton in Mexico; Royalton Bavaro, Royalton Punta Cana, Hideaway at Royalton Punta Cana and Royalton Splash in the Dominican Republic; and Royalton Negril, Hideaway at Royalton Negril, Royalton Blue Waters and Royalton White Sands in Jamaica will have access the free on-site tests, with same-day results, through March 31, or until regulations change. This issue alone is more than enough that the general public should be aware of before spending their hard earned money to stay in an unsafe room that management can easily see in its attempting to mask the growing mold inside the room with paint. rob t Lock in the lowest price from these sites. Amaranto (main buffet) We went for dinner on Mexican night great selection and service. What are the current restrictions at the hotel. Nayara ResortsCosta Rica's Nayara Resorts has launched on-site testing at all three of its properties. On Cat Island, Shanna's Cove Resort, Rollezz Villas Beach Resort. Airlines' NDC plans fragment distribution, Dondra Ritzenthaler on her retirement from Celebrity Cruises and what's next, No lava, no problem at Hawaii Volcanoes National Park, How All-Inclusives Redefine Luxury Vacations, Western mountain resorts are facing a demand erosion this summer, Hyatt is acquiring the Mr and Mrs Smith hotel collection, Disney sues DeSantis, calling park takeover 'retaliation', Seabourn will do a circumnavigation cruise of Africa, Enjoying the magic of Maui at Marriott's Wailea Beach Resort, A plane with 14 seat products? Ocean Club Resorts provide a flexible cancellation policy alongside convenient required traveler testing. Great service! Adems, el establecimiento proporciona WiFi gratuita y aparcamiento privado gratuito. The Privilege pool is the quiet one. Report inappropriate content 1-6 of 6 replies Sorted by 1 MisterB266 Yucatan Peninsula. What are the current restrictions at the hotel. over a year ago Answer 1 answer traveling. La Coleccion will also offer guests the ability to schedule a PCR test 72 hours prior to departure for an additional cost, subject to availability. Negative COVID Tests No Longer Required for U.S. Re-Entry. Ocean Riviera Paradise All Inclusive Carretera Federal Chetumal Cancun KM 296, Predio Montecarlos Lotes 7, 7-1 y Predio Punta Bete Lote 15-5, 77511 Playa del Carmen, Mexico - Good location - show map Good 922 reviews Free WiFi 8.3 +45 photos Ocean view Garden Swimming pool Free WiFi Terrace Balcony Free parking Bathtub Air conditioning In my 40 years of corporate life, I considered feedback from clients as a gift. We are currently at the resort with our children, grandchildren and their godparents, which we paid for. Velas ResortsMexico's Velas Resorts is offering complimentary, on-property antigen testing at all six of its properties in Los Cabos, Riviera Maya, Riviera Nayarit and Puerto Vallarta. Free WiFi is provided and free private parking is available. Sparkling pools wind throughout the resort, while specialty restaurants and bars, an upscale spa and fitness facilities, a superior children . Comfort Suites Paradise Island, Graycliff Hotel and Margaritaville Beach Resort. The Palms and The Shore Club in Turks and Caicos have launched on-site testing, with tests complimentary for all guests at both resorts. over a year ago Answer 5 answers Reviewed this property D723CMkel. The rooms smelt like mildew, my parents and siblings rooms flooded more than once with mold growing out of the light fixture. In adherence with the latest CDC guidelines for travelers, the resort has arranged for in-room testing administered by the island physician alongside their full suite of health and safety standards. The Fairmont Mayakoba, located on Mexico's Riviera Maya, is offering a complimentary antigen test for all asymptomatic guests staying at the resort for three nights or longer. The cost is $188 for the PCR test and $64 for the antigen test. The Sonesta Ocean Point Resort and Sonesta Maho Beach Resort offer a $120 per person resort credit to to help offset the cost of Covid-19 testing. Recommendations are independently chosen by Reviewed's editors. Complimentary transportation will be provided for guests from the West location to the test site. The bathroom is dirty, dark and falling apart. Pola Damonte via Getty Images/Getty Images, Ratchaneeyakorn Suwankhachasit/Getty Images, Cavan Images/Getty Images/Cavan Images RF, Victor Elias/Victor Elias/Victor Elias Photography, CDC guidelines and recommendations for travelers, what its like to fly during the pandemic, pack plenty of personal safety essentials, what visitors can expect when traveling to Mexico, Billy Graham: We're sure to recognize each other in Heaven, Billy Graham: Why God was unable to forgive Judas, Michael J. !On the 27th December the General Manager "Lucio" got in touch with me personally, after all the emails sent and the video taken, he offered my party an upgrade to another block on the top floor which we found to be acceptable,,, unfortunately this was the only thing that changed at this hotel.I will say that Lucio the General Manager took a personal interest in our holiday and requested that i speak with him directly if i had any more issues, but unfortunately there is only so much he could do for us the hotel is not deserving of a 5 star status and i would give it a 3 star status at a push. for the money we spent for a 5 star luxury stay over the christmas and new year in excess of 6.5k it was a waste of money at this hotel, THERE ARE A LOT OF GREAT HOTELS ON THE RIVIERA MAYA, THIS ONE IS NOT ONE OF THEM!!!!! Upon arrival to our room, we immediately noticed the pungent smell of mold and mildew. Don't waste your money on this place. The room doors did not close fully on their own so if you did not pull it shut it would be left open, we noticed a ton of peoples doors open. On your next getaway, opt for a hotel that anticipates your testing needs by offering on-site testing as a free perk, fully included in your stay. Lunchtime, you have to try the tomato cream salmorejo (like a gazpacho) the best ever! Definitely! When I was there in September of 2020 it was not a requirement of the US to have a test to get back in the country so I did not have to do one then. It's absolutely gorgeous and the bartenders at the pool and beach during the day are tremendous. Mold, peeling paint, chipped tile, cracked floors. Guests can schedule their departure test at check-in with Atlantis' on-site testing coordination or online. Please be assured your comments have been taken on board.Kind regards,The Ocean Riviera Paradise Management. (Martintown, Canada), Flight interruptions and passenger rights. Ocean Riviera Paradise All Inclusive. Special check-in instructions Front desk staff will greet guests on arrival The company's resorts in the Caribbean and Latin America are offering complimentary on-site Covid-19 testing through May 31 for guests traveling to or returning to the U.S. Get the best deals and the best advice dropped right in your inbox. Prices will be updated at least every two hours. The RT-PCR costs $134.40 (VAT included) per person, with results delivered in six or fewer hours via email. We arrived 5 days ago and were put in a disgraceful room which had no air-conditioning, cigarette burns in the curtains and a unfunctional shower. Both types of tests are being offered for $250 per person. El hotel alberga 5 piscinas al aire libre, centro de spa y 12 bares. All Rights Reserved. The room struggled to be below 80% even with the dehumidifier running 100% of the time. Discover genuine guest reviews for Ocean Riviera Paradise All Inclusive along with the latest prices and availability - book now. You can hear absolutely everything going on in the hallway from your room. After reading reviews we purchased the privilege upgrade when booking and I am glad we did. No one knew how to help or just told us to run around without anything. Nevertheless, we requested compensation for the disruption and inconvenience in our holiday. . A PCR test is $185 and an antigen test is $65. Map updates are paused. Once again, we were in the Privilege section (really its the only way to go). While some sunny destinations are noted with higher risk levels, travelers may sort through the list of countries to determine what the CDC has categorized as lower risk, though self-care and socially distancing from others is key no matter where you go. This requirement will go into effect on Jan. 26, 2021. Gracias a Hector y a Marco. Can you smell it by the pools? We were told repetitively they would bring water bottles to our room, however no one ever did. In the morning, Maria has her coffee cart set up in front of the Steakhouse. I believe the cost is $35 based on recent reviews. The Conrad Punta de Mita, located along Mexico's Riviera Nayarit, has launched on-site PCR and antigen tests for a fee. If a guest does not receive test results in time for departure, Playa properties will provide complimentary room accommodation until test results are delivered and a departure can be rescheduled. After two days of living in these conditions, we were moved to another room, right next to the original one. Those PCR tests, however, may also be administered off-site, depending on location. We arrived in a rainstorm after having ridden the ferry. TravelPulse, one of those trusted travel trade resources, shares exactly what visitors can expect when traveling to Mexico during the pandemic. WestJet. The Reserve exceeds all expectations, offering exceptional experiences overlooking the Caribbean Ocean, accompanied by luxurious details in your room and throughout the resort. SLS Cancun Hotel and Spa: Two rapid tests free with stays of three nights or longer. Prepared an especial for my husband (margarita de mango y tamarindo con un poco de mescal salud!). Covid test for travelers 1 year ago Save Maybe someone knows how much cost Covid PCR test for return to Canada from Ocean Riviera Paradise Riviera Maya. To use our mobile site, please enable JavaScript. Only then can visitors apply for the Bahamas Travel Health Visa to gain entry. The rooms and restaurants at this place are at the Motel 6 level. The Seven Stars Resort & Spa on Grace Bay Beach in Turks and Caicos has rolled out complimentary, in-room antigen testing. Check-in time from 3:00 PM - 5:30 AM Late check-in subject to availability Minimum check-in age: 18 Check-out time is noon Late check-out subject to availability Restrictions related to your trip Check COVID-19 restrictions. Test results are delivered by email the same day. Water was not replenished at the same time that the rooms were made up, they came much later in the day for the fridge. In Costa Rica, Casa Chameleon Hotels has made complimentary, on-site testing available to all guests staying five nights or longer at its Casa Chameleon at Mal Pais and Casa Chameleon at Las Catalinas properties. All Karisma Hotels & Resorts in the Riviera Maya region of Mexico, the Dominican Republic and Jamaica offer on-site covid-19 antigen and PCR testing options for guests at a reduced rate. The facility offers a PCR test for $125 and an antigen test for $50, payable by the guest; results are available within 24 hours. Info about Planet Hollywood's plans are here. Antigen tests are available for $25 and PCR tests are available for $120, with expedited PCR testing offered from $400. Bucuti & Tara Beach Resort and Manchebo Beach Resort & Spa. A PCR test is available for $150 USD. Please be assured your comments have been taken on board.Kind regards,The Ocean Riviera Paradise Management. Purchases made through the links below may earn us and our publishing partners a commission. We are here now and have been disappointed since our arrival. Pool service was great. Answer Hi how much does it cost for a Covid test at Ocean Riviera Paradise ? For breakfast, there is a small buffet enough of a variety to choose from as well as an la carte menu plus they bake a sweet cake which is delicious. You could not get a cappuccino in the buffet (this is small but cappuccinos while I eat in the morning is one of my favorite things about Mexico). 2023 Reviewed, a division of Gannett Satellite Information Network LLC. overall it seems clear that the management has a great disconnect from the service employees. All airlines operating to the United States have been instructed to deny boarding to anyone without a negative coronavirus test in hand (taken within three days of travel). The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. secondly, we requested five different times to have water brought to our room. As the coronavirus vaccine makes its way around the broader population, dreams of a sunny getaway may soon again seem possible to leisure travelers. When I was there in September of 2020 it was not a . Dear RubenMrst,Thank you for taking the time to write such a wonderful review about your experience at Ocean Riviera Paradise. No one should have to go through what my family and I went through. The product experts at Reviewed have all your shopping needs covered. We'll be in touch soon. Credit: Even if youre vaccinated against COVID-19, you still need a negative coronavirus test result to get home. Copyright 2023 Northstar Travel Media, LLC. Hi, are all facilities open due to covid / pool bar? UNICO 20N 87W on Mexico's Riviera Maya is offering free antigen testing and discounted PCR testing, in addition to complimentary on-site medical assistance insurance. Iberostar Hotels & Resorts in Playa del Carmen, Barcelo Hotels & Resorts in Playa del Carmen, All Inclusive Resorts in Playa del Carmen, Playa del Carmen Adults Only and Adult Friendly Resorts, Hotels with Private Beach in Playa del Carmen, Hotels with Free Wifi in Playa del Carmen. Answer 1 of 6: Maybe someone knows how much cost Covid PCR test for return to Canada from Ocean Riviera Paradise Riviera Maya. El Beso Adults Only at Ocean Riviera Paradise All Inclusive Carretera Federal Chetumal Cancun KM 296, Predio Montecarlos Lotes 7, 7-1 y Predio Punta Bete Lote 15-5, 77710 Playa del Carmen, Mexico - Great location - show map 7.6 Good 599 reviews We enjoyed El Beso. On their websites, some properties detail quarantine-room offerings for individuals who test positive for COVID-19 on-siteoften for much lower than standard rates, and sometimes even complimentary. The hotel has 5 outdoor pools and spa center, and guests can enjoy a drink at one of the 12 on site bars. If you a steak lover, this is the best to be super tender. The Eden Roc Cap Cana in the Dominican Republic is offering complimentary antigen and PCR tests for overnight guests, with testing done privately in guestrooms. 197 reviews of Ocean Riviera Paradise "This place will probably be great once it's actually, truly built. Book via Booking.com, All-inclusive Hard Rock Hotels: Two rapid tests free with stays three nights or longer; additional tests are $50 each. All rooms include a flat-screen TV with cable channels. Playa del Carmen, Mexico 2 Votes Yes they are and they are $35 per person now. Get notified about new answers to your questions. The free tests are. Ocean Riviera Paradise reviews TripAdvisor Traveler Rating 12963 Reviews 4.5 Excellent Cleanliness 4.0 Location 4.0 Rooms 4.0 Service 4.0 Value 4.0 12963 TripAdvisor reviews Where is the Director? These are things that vacationers need to know as they bring their children to stay inside of these unhealthy rooms. This now means everyone flying into the U.S. must provide proof of a negative test taken no more than 72 hours prior to boarding. DPHMontreal PCR COVID TEST RESULTS Review of Ocean Riviera Paradise Reviewed January 16, 2022 I travelled here with my parents, and we got unclear instructions on PCR test. Room service was an extra charge as well as quite a few of the liquors.. Playa's portfolio includes resorts flagged under the Hyatt Ziva, Hyatt Zilara, Panama Jack, Hilton, Jewel Resorts, Jewel Grande and Sanctuary brands. I have never experienced this at any other resort.. anytime my boyfriend wanted Bombay Gin (costs $23 for a 26) they wanted o charge him $6USD. insanity.. My favorite things to do while in Playa del Carmen, This is the version of our website addressed to speakers of English in Australia. The grounds of the hotel themselves are nice and well maintained. Book via AtlantisBahamas.com, Grand Hyatt Baha Mar Bahamas: Free rapid test for all guests; additional complimentary rapid tests permitted as needed Book via Booking.com, Marriott Resort & Stellaris Casino Aruba: Two free rapid tests for room reservations of three nights or more Book via Marriott.com, Melia Hotels in the Dominican Republic: All guests visiting from a country requiring a test for re-entry and staying three nights or more are offered free rapid tests Book via Melia.com, Viva Wyndham Resorts in the Dominican Republic: Free rapid test for guests returning to the U.S. Book via VivaResorts.com, Sandals Resorts in the Caribbean: Free rapid test provided for all guests Book via Sandals.com, Beach Enclave Resorts Turks and Caicos: Free in-room rapid test for guests returning to U.S. Book via Booking.com, Baoase Luxury Resort Curacao: Free rapid test for guests visiting from a country requiring a test for re-entry and staying three-nights Book via Baoase.com, Grace Bay Resorts Turks and Caicos: Free rapid test for all guests, based on available appointments Book via Booking.com, Bahia Principe Resort Punta Cana: Free rapid test for all guests returning to U.S. Book via Booking.com, Serenade Punta Cana Beach & Spa Resort: Free rapid test for guests staying a minimum of four nights who booked directly with the resort Book via Booking.com, Hyatt Regency Aruba Resort Spa and Casino: Two free rapid tests per room for stays of four or more nights; tests for stays of fewer than four nights, as well as extra tests, cost $50 each Book via Booking.com, Serenity at Coconut Bay in Saint Lucia: Free rapid test for guests who stay five nights or more Book via SerenityAtCoconutBay.com, Ladera Resort St. Lucia: Free rapid tests for guests staying four nights or more Book via Booking.com, Marigot Bay Resort and Marina St. Lucia: Free rapid test for all guests Book via MarigotBayResort.com, Windjammer Landing Villa Beach Resort: Free rapid test for all guests staying five nights or more Book via Booking.com, Divi Little Bay Beach Resort St. Maarten: 30%-off-sale package reservations through June 30 include two free rapid tests per room Book via Booking.com, Divi Aruba Phoenix: 30%-off-sale package reservations through June 30 include two free rapid tests per room Book via Booking.com.

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